Returns and Refunds
A clear, fair, and human policy for returns, exchanges, and refunds.
Last updated September 1, 2025If you are not in love with your purchase you can return eligible items within 30 days of delivery. The window starts from the date your order is marked as delivered by the carrier.
Sculpting tools may be returned even if gently used, as long as they are in good condition. Sealed and unopened oils and topicals may be returned for any reason. Opened oils and topicals can only be returned if there is a quality issue.
Email us at projectmanager.r2ait@gmail.com with your order number and reason for return. We will reply with a return shipping label and instructions within one business day.
Once we receive and inspect the returned item, we issue a refund to your original payment method within 5 to 7 business days. Your bank may take additional time to display the refund.
Original shipping fees are non refundable unless the return is due to a defect or error on our part. For standard returns, the cost of the return label is deducted from your refund or paid by you, whichever you prefer.
If your order arrives damaged or defective, contact us within 7 days of delivery with photos and we will replace or refund the item at no cost to you, with no questions asked.
We are happy to exchange products for a different item or size. The original item must be returned within 30 days, and we will ship the replacement once we receive it.
Items marked as Final Sale (such as gift cards and clearance items) are not eligible for return or exchange.
If anything is unclear, please reach out at projectmanager.r2ait@gmail.com. We are real humans and we want this to be easy for you.
We are happy to walk through anything in plain language. Real humans, no scripts.
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